How to Register a Complaint Against Overbilling in MEPCO

How to Register a Complaint Against Overbilling in MEPCO?

Many customers have experienced MEPCO mistakenly sending them an excess or “overbill”—or, occasionally, a factory bill mistakenly being credited to a household account. If this has happened to you, there is no need to panic. MEPCO customers often face problems such as overbilling, faulty readings, or voltage fluctuations.

The good news is that these issues are now much easier to resolve. You don’t have to stand in long lines or make rounds to offices — you can get your bill corrected with a few simple online steps, or sometimes just a visit to a Mapco subdivision. Let’s find out how you can resolve it if Mapco has overbilled you and what steps you need to take to get a correct bill.

Common Causes of Overbilling

Incorrect meter reading

The most common and significant cause of overbilling is incorrect meter reading. Meter readers who come to our homes to take readings often make mistakes while taking notes. Sometimes, they are unable to see the reading properly, and sometimes, they enter the readings by guesswork due to the meter screen being damaged or dim.

Faulty meters

Faulty meters installed in homes are a significant cause of overbilling. Due to rain, humidity, or internal faults, the meter often starts counting incorrect units, which consumers only notice when the bill is unusually high. Therefore, it is important to monitor the meter’s performance and request its replacement immediately in case of a fault.

Wrong Tariff

Sometimes, incorrect tariff (PERF) also leads to overbilling. For example, if you have used 200 units but the system applies a tariff of 300 units, your bill may double or triple. All this happens due to errors in the system or a lack of data updates, and the user has to bear the consequences unnecessarily.

Easy and Effective Way to File a Complaint

If you want your voice to be heard, follow the simple steps below:

File a Complaint on the CCMS Online Platform

CCMS (Customer Complaint Management System) is the official portal of WAPDA, where you can file a complaint about any electricity-related issue.

Complete Step-by-Step Guide:

1. Visit the Website:

Go to the CCMS Complaint Portal.

2. Enter the Required Details:

  • 14-digit Reference Number
  • Your CNIC (ID Card) Number
  • Your Mobile Number

3. Provide Your Personal Information:

  • Full Name
  • Home Address
  • Email ID
  • Your Phone Number

4. Enter Complaint Details:

  • Mention the nearest location to your home.
  • Select the complaint category (e.g., Overbilling, Voltage Fluctuation, Line Fault, etc.)
  • Describe the issue clearly.
  • Upload any proof (meter photo, old bill, etc.)

5. Submit Your Complaint

What Happens Next:

  • A MEPCO representative will contact you within 15 minutes.
  • Within 1 hour, the concerned staff will visit your location to check the issue.
  • The issue will be resolved within 24 hours (depending on the nature of the complaint)

How to Track Your Complaint?

 Using Bill Reference Number

  • Visit the CCMS website.
  • Select the “Track Complaint” option.
  • Enter your reference number.

Using Complaint Ticket Number

  • Go to the CCMS tracking link.
  • Enter your ticket number.
  • View the latest status of your complaint.

For Immediate Assistance – MEPCO Helpline

If you don’t want to file a complaint online, you can register it via phone.

MEPCO Helpline: 0800-63726

WAPDA National Helpline: 118

These numbers are available 24/7 and are the best way to get quick support.

If MEPCO Doesn’t Resolve the Complaint

Sometimes, despite filing a complaint, the problem is not resolved. There is no need to panic; you can also contact NEPRA (National Electric Power Regulatory Authority). This is a government agency that protects the rights of electricity consumers. You can register your complaint by visiting the NEPRA website. NEPRA will listen to your complaint seriously and take action against the concerned agency. However, your issue will hopefully be resolved soon at the MEPCO level.

Your Right to Speak Up

Most importantly, MEPCO or any other electricity provider has no right to send you unnecessary additional bills or ignore your legitimate complaint. It is your right not to remain silent in such situations but to make legitimate demands. Whether to file an online complaint or call the helpline, take action without hesitation — this is your fundamental right. Remember, if your work is legitimate, you can defend it confidently. Instead of remaining silent, speak up for your rights.

Conclusion

There is no need to worry if you receive an additional or incorrect bill from MEPCO. Such issues are usually due to incorrect meter readings, faulty meters, or incorrect tariffs, and they can be easily rectified. There are several effective channels for filing a complaint, the easiest of which is MEPCO’s online CCMS portal and helpline. You can also go to the nearest subdivision and file a complaint. Suppose your complaint is not taken seriously there. There is no need to panic in that case — you can contact NEPRA (National Electric Power Regulatory Authority), the consumer rights protection agency.

Remember! Getting a correct bill is your legal and fundamental right. Therefore, if there is any injustice, do not remain silent; raise your voice with full confidence and get your rights.

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